All client dialogue in one place, secure and traceable
When client questions arrive by email, text message and private messaging apps, they are hard to follow up, and sensitive information ends up where it does not belong. Noregna Chatnet is secure chat between your firm and its clients, and between colleagues. Questions, answers and attachments are kept together in the system.
At a glance
- GDPR-compliant message exchange
- Password-protected customer app
- Traceability and documentation of communication
- Secure handling of sensitive requests
- Professional and trust-building for customers
- Avoids the use of insecure third-party platforms
What you get in Chatnet
Chat with clients
- The client chats with their engagement lead and assigned employee from the client portal.
- Attachments and shared files stay with the conversation.
- Read and delivery receipts show that a message has been seen.
Within the firm
- Colleagues chat with each other in real time.
- The firm can create groups, for a team or a project for example.
Notifications
- Unread messages show as a badge in the menu.
- The client gets a push notification in the app when the firm replies.
How it saves your firm time and gives you control
One channel for client dialogue
Everything a client has asked is in one place, even when a colleague takes over the client.
Sensitive questions handled safely
Messages and attachments go through a channel that needs a login, not private apps.
Quicker answers
Short questions are settled in the chat instead of email back and forth.
Questions and answers
Can a client chat with anyone in the firm?
No. The client chats with their engagement lead and assigned employee. Internally, the firm can also create its own groups.
Where does the client chat from?
From the customer portal, in the app or the browser. The client gets a push notification when the firm replies.
Can we send files in the chat?
Yes. Attachments and shared files stay with the conversation.
Works together with
See Chatnet in practice
A demo takes about half an hour. We show you how Chatnet fits into your firm's day, and answer whatever you want to know.